Customer service - where should it end and when (if ever) is the customer not right?

Recent exchanges (both positive and negative) will be shared a bit more often in our blog- sometimes they're just too good not to share.

99% of our customers are great, but as in everything else in life we do come across a few prats..

We received the following eBay query recently about a desk which was reduced from £249 to £89 plus £60 delivery to Mainland addresses:

"Dear deskwarehouse,You quote delivery charges of £60-Does this apply to Deliveries in Northern Ireland too, I live in the BT30 area"

Our response:

"We can deliver to BT30 for £30 or you can collect the desk from us
Hope this helps- deskwarehouse"

Customer response:

"Dear deskwarehouse,
No! it is bad enough being ripped off for delivery from the mainland without getting ripped off at home"

And finally - our response:

"Please feel free to find another company who will provide 2 men and a Van for a 2 hour round trip for £30 then!
We do not rip any one off - so please have a little respect for someone trying to run a business and maintain jobs.

- deskwarehouse"

What do you think?

Is the customer always right?

Do you have any good customer stories?

IS A SORE BACK A REAL PAIN IN THE NECK...???

Statistics show lower back pain or neck problems can be caused by putting pressure on the back muscles and spinal discs after sitting for a prolonged period of time.

When standing the human spine adopts its natural 'S' shaped curvature. When a person sits in a conventional chair, the pelvis rotates forcing the spinal column to bend forward to adopt a slouch position, especially when working at a desk.

When sitting on an ergonomic posture seating chair the natural forward tilt movement of the seat opens up this angle again allowing the user to adopt a healthier position.

We at Desk Warehouse sell a full range of posture seating chairs for all office environments.

Exclusive Blogger Offer

Back Care Posture Chair

R.R.P £300 + VAT

Desk Warehouse Price

£230 + VAT

For more information on this Back Care Posture Chair click here.

Alternately, visit www.deskwarehouse.co.uk to see our full range of office furniture.

Remember... Prevention is better than Cure.

Another rainy day in Belfast

We are based in Belfast and deliver Office Furniture throughout UK and Ireland.

Some people do not understand that we are based in Northern Ireland , which is part of UK and we get asked strange things like - do you charge in Euros?

Other people can not get their head around a Belfast based company delivering in England, Scotland and Wales, but there is just a short stretch of water between NI and the rest of the UK, so we manage deliveries without many problems!

Being in Belfast is actually great from a logistical viewpoint because we can deliver easily anywhere in Northern Ireland , Mainland UK and Republic of Ireland.

We deliver to all sorts of customers including

• Businesses of all sizes from one employee through to thousands


• Churches


• Charities


• Home offices


• TV and film companies for film sets

Each day brings something different and I am going to share some of the experiences we have with deliveries and customers over the coming weeks.

There are some very amusing incidents (and some not!)

Please have a look at our site and see what you think

http://www.deskwarehouse.co.uk/