Recent exchanges (both positive and negative) will be shared a bit more often in our blog- sometimes they're just too good not to share.
99% of our customers are great, but as in everything else in life we do come across a few prats..
We received the following eBay query recently about a desk which was reduced from £249 to £89 plus £60 delivery to Mainland addresses:
"Dear deskwarehouse,You quote delivery charges of £60-Does this apply to Deliveries in Northern Ireland too, I live in the BT30 area"
Our response:
"We can deliver to BT30 for £30 or you can collect the desk from us
Hope this helps- deskwarehouse"
Customer response:
"Dear deskwarehouse,
No! it is bad enough being ripped off for delivery from the mainland without getting ripped off at home"
And finally - our response:
"Please feel free to find another company who will provide 2 men and a Van for a 2 hour round trip for £30 then!
We do not rip any one off - so please have a little respect for someone trying to run a business and maintain jobs.
- deskwarehouse"
What do you think?
Is the customer always right?
Do you have any good customer stories?
